クッション言葉 クッションことば Meanings Noun word to soften awkward topics (esp. refusal in business conversation, e.g. "I am afraid that ...") (e.g. 申し訳ありませんが、あいにく) See also: クッションワード. Kanji 言 say. Read as こと. 葉 leaf. Read as は. Jinuma: Japanese Dictionary · Word lists